Assistant Front Office Manager - Green Point
status
Luxury Hotel in Cape Town is looking for an Assistant Front Office Manager to assist the Front Office Manager in the smooth running of the Front Office Department, providing service excellence to the hotels guests through the Front Office staff, Green Point. A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Leisure BASIC SALARY : Market Related START DATE : A.S.A.P / Immediate REQUIREMENTS: 3 Years’ experience Hotel Diploma or Certificate advantageous Computer Literate in Opera and Micros, Microsoft Word, Excel and Outlook Attention to detail Leadership Skills Customer Service Orientated Target driven and motivated DUTIES: Operations: Provide necessary support and instruction to the Front Office Team Deal effectively with guest complaints on a daily basis and to problem solve constructively Assist in managing and monitoring the Front Office administration specifically Debtors and Zero status accounts Ensure guest invoicing is being captured correctly as per the hotel’s PMS and that all pits are being check the evening prior to check out Rostering staff to ensure maximum efficiency during busy periods specifically during morning check-out and afternoon check-in periods and ensuring FOM and / or an assistant is available during these periods Assist in training and developing reception and porter staff Ensure switch board is manned at all times and completing duties to the hotels set standard Liaise between Housekeeping Manager and Front Office ensuring relevant rooms are timeously prepared for arrivals Financial Controls: Ensure all billing is completed timeously and accurately Ensure monthly invoicing and statements are sent to debtors with 30 day accounts Spot checking night audit reconciliations and Void reports Staff Management: Provide effective leadership through professional man-management and encouragement of all subordinates Ensure all staff are fully cognizant of the companies’ rules and regulations and that they are being upheld at all times CLOSING DATE: 01 January 2023 Should you meet all the requirements, apply on our website at www.statusstaffing.com today. Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.
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