Assistant Manager _SA_Cape_Town_C76 - Cape Town Region
EXL
JOB DESCRIPTION Basic Function: - Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met -Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency -Providing motivation, coaching and feedback to team members to enable them to improve their performance -Provide inputs on process and system to the team Job Responsibilities: -Operations: Ensure a positive customer experience. Maintains in-depth knowledge of customer needs. Promotes and maintains a positive, professional image of EXL -Issue Resolution: Investigates and resolves customer issues as required -Communication : Excellent written and verbal communication is essential QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong interpersonal relationships - Required Demonstrated reasoning skills - Required Strong ability to communicate at all levels with clarity and precision, both written and verbal - Required Ability to adapt in a changing work environment - Required Education: Grade 12 Compulsory Work experience and requirements: 4-6 years of experience in insurance, sales & service, handling voice and queries, customer escalations etc. with excellent verbal communication skills - Required JOB DESCRIPTION Basic Function: - Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met -Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency -Providing motivation, coaching and feedback to team members to enable them to improve their performance -Provide inputs on process and system to the team Job Responsibilities: -Operations: Ensure a positive customer experience. Maintains in-depth knowledge of customer needs. Promotes and maintains a positive, professional image of EXL -Issue Resolution: Investigates and resolves customer issues as required -Communication : Excellent written and verbal communication is essential QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong interpersonal relationships - Required Demonstrated reasoning skills - Required Strong ability to communicate at all levels with clarity and precision, both written and verbal - Required Ability to adapt in a changing work environment - Required Education: Grade 12 Compulsory Work experience and requirements: 4-6 years of experience in insurance, sales & service, handling voice and queries, customer escalations etc. with excellent verbal communication skills - Required
Apply Now
Facebook
WhatsappRelated Jobs
Assistant Manager - Cape Town Region
EXL
...
Assistant Manager Cape Town - Cape Town Region
EXL
...
Assistant Manager - Cape Town Region
EXL
...
Assistant Manager Cape Town - Cape Town Region
EXL
...
Assistant Manager - Cape Town Region
EXL
...