Assistant Store Manager - Cape Town City Centre
The Assistant Store Manager will be responsible for leading a team of sales associates and ensuring the smooth and successful operation of the store. With a focus on delivering exceptional customer service, driving sales, and maintaining the brand image, the manager will play a crucial role in achieving business objectives and fostering a positive work environment.
Key Responsibilities:
- Lead, motivate, and coach a team of sales associates to achieve sales targets and deliver outstanding customer experiences.
- Set clear expectations and provide ongoing feedback and training to support team development and performance improvement.
- Foster a collaborative and supportive work environment where team members feel valued, empowered, and motivated to excel.
- Develop and implement strategies to drive sales growth and maximize revenue opportunities while maintaining profitability.
- Resolve escalated customer issues or complaints promptly and effectively, ensuring a positive resolution and preserving customer satisfaction and loyalty.
- Implement initiatives to enhance the overall customer experience.
- Oversee the visual presentation of the store, ensuring that merchandise displays are aesthetically pleasing, on-brand, and effectively showcase the products.
- Maintain compliance with company policies and procedures related to store operations, including opening and closing procedures, security protocols, and health and safety guidelines.
- Collaborate with senior management to develop and execute strategic plans and initiatives aligned with business objectives and market trends.
Qualifications:
Key Responsibilities:
- Lead, motivate, and coach a team of sales associates to achieve sales targets and deliver outstanding customer experiences.
- Set clear expectations and provide ongoing feedback and training to support team development and performance improvement.
- Foster a collaborative and supportive work environment where team members feel valued, empowered, and motivated to excel.
- Develop and implement strategies to drive sales growth and maximize revenue opportunities while maintaining profitability.
- Resolve escalated customer issues or complaints promptly and effectively, ensuring a positive resolution and preserving customer satisfaction and loyalty.
- Implement initiatives to enhance the overall customer experience.
- Oversee the visual presentation of the store, ensuring that merchandise displays are aesthetically pleasing, on-brand, and effectively showcase the products.
- Maintain compliance with company policies and procedures related to store operations, including opening and closing procedures, security protocols, and health and safety guidelines.
- Collaborate with senior management to develop and execute strategic plans and initiatives aligned with business objectives and market trends.
Qualifications:
- At least 2 years of Assistant Store Management Experience.
- Grade 12
- Proven experience in retail management, preferably in a high-end or luxury fashion environment.
- Strong leadership skills with the ability to inspire and motivate a team towards achieving goals.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Analytical mindset with the ability to interpret sales data and make data-driven decisions.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
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