Assistant Vice President Cape Town - Cape Town Region
EXL
JOB DESCRIPTION The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation. The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business QUALIFICATIONS Transitions Management / BPO Project Management experience 10 years of experience, most of which should be in BPO environment3 years of the BPO experience should be in Transitions Should have hands-on experience of migrating processes Program Management experience of a small to medium size engagement Program Management experience of a small to medium size engagement Valid (10 year / 5 year) US &/or UK visa will be highly advantageous RESPONSIBILITIES Will execute transition of processes with end-to-end accountability. Consultants in this practice will be required to work closely with our clients on onsite projects. Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility. The job will involve extensive interaction with business users, senior management and IT personnel. To lead client engagements, ensuring consistent service delivery Business development in select accounts JOB DESCRIPTION The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation. The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business QUALIFICATIONS Transitions Management / BPO Project Management experience 10 years of experience, most of which should be in BPO environment3 years of the BPO experience should be in Transitions Should have hands-on experience of migrating processes Program Management experience of a small to medium size engagement Program Management experience of a small to medium size engagement Valid (10 year / 5 year) US &/or UK visa will be highly advantageous RESPONSIBILITIES Will execute transition of processes with end-to-end accountability. Consultants in this practice will be required to work closely with our clients on onsite projects. Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility. The job will involve extensive interaction with business users, senior management and IT personnel. To lead client engagements, ensuring consistent service delivery Business development in select accounts
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