Associate Consultant Port Elizabeth - Port Elizabeth
Rainmaker Acquisiton CC
What you'll be doing if you get the job: You'll have to keep your finger on the pulse of our internal service level agreement to make sure that we achieve the agreed targets and turn around times. You'll work closely with our claims teams and you may also be involved with the quality assurance of all captured information your colleagues have captured and where necessary, escalating any issues appropriately. Who'll you report to: You'll be based at our Client operations division at our Port Elizabeth office. You'll report to the Tele-Underwriting team leader who is accountable for all our captured proposal applications, tele underwriting and claims chase functions. Your qualifications: You must have passed grade 12/matric with Maths literacy or NFS achievement level 3. Your experience: • You must have exceptional telephone skills • Claims administration experience in short- or long-term insurance • Previous call centre or customer service experience is preferable Your skills and character traits: • You are organised and have administrative skills • You are quality driven • You have the ability to pay attention to detail (accuracy is important) • You have the ability to work effectively with others and contribute to the team's accomplishments • You have the ability to operate effectively under pressure • You are task and deadline orientated • You must have the ability to multitask and manage multiple priorities • You have a strong sense of ownership • You can manage your own time • You are proactive R6 200.00 with a 40% monthly incentive
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