Athlete Services Coordinator - Cape Town City Centre
Staff Unlimited
Description Our client is seeking an Athlete Services Coordinator to join their team, based in Cape Town. Successful candidate will be responsible for overseeing the entire athlete experience, within the South African Portfolio, from the setup of online registrations, athlete queries, website management, bib allocation, athlete communication via e-mails, registration onsite, athlete welfare, awards ceremony, and any post event procedures. Minimum Requirements:- Bachelor’s Degree or vocational school ideally in Administration, Economy, Sport, or endurance/event business Relevant experience in the sport event area or customer service Strong administrative skills and high attention to detail - while the role requires ‘hands on’ work at event, meticulous planning and documenting thereof is required as the job is primarily desk bound Strong customer service mindset with a calm, friendly and positive demeanour Ability to work under pressure Attention to detail Team player Excellent computer skills in MS Office, especially Excel Enthusiasm for sport: knowledge of triathlon, cycling and trail preferred but not essential Ability to travel and work in sports events on weekends Duties:- Work across IRONMAN Events (Port Elizabeth) and Mountain Biking Events (Cape Town) Customer Service Day to day athlete enquiries and services, answering emails and phone calls EMEA Athlete Services Projects Take part in cross regional projects Give constructive input into team calls and team initiatives e.g., office meetings, off-site department meetings & Microsoft Teams meetings Documentation Prepare any key documentation from an Athlete Services Perspective for global approval Event Duties - complete pre, during and post event tasks to a high standard including but not limited to:- Prepare various Athlete Guides Maintenance of the registration platform including setting up new events Planning and oversee the registration layout, build, onsite running including volunteer briefings Lead on the race office (mountain biking) Support with delivery of any additional services for riders, pre, during and post event Work closely with the local federation, timing partner and other partners to ensure the smooth execution of events Assist with bulk ordering Deal with all post event related tasks such as timing result issues, athlete complaints and lost property Interested in this position? Please email your CV supporting documentation to [Email Disabled]. If you have not been contacted within 2 weeks, consider your application unsuccessful.
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