Automotive/Trailer, Aftersales & Repairs Manager - - Pretoria

Automotive/Trailer, Aftersales & Repairs Manager - Pretoria, R35K – R45K

Desired Experience and Qualifications:

Grade 12.
A minimum of 5 years’ experience in service/parts departments of the automobile or trailer industries
Code 08 Drivers License
Knowledge of stock control systems would be an advantage.
Time Management skills to meet required deadlines (essential)
Reputation for building strong relationships.
Team orientation.
Problem solving mindset and ability to multitask in a fast-paced environment.
Sound trailer technical and product knowledge.
In-depth knowledge of sound customer satisfaction process
Cost Analysis.
Preparing of quotations
Understanding of Basic Business operations and principals
Trailer technical and product knowledge would be an advantage.

Duties & Responsibilities:

Clients: Diagnose problems, prepare estimates for repairs and check if still in warranty.
Liaising with customers in case of warranty issues.
Offering customers a pre-assessment visit to confirm challenging problems.
Following up on parts orders and promptly informing customers of any delays.
Creating Repair Quotations and orders.
Arranging booking reminders.
Maintaining accurate customer information.
Monitoring outstanding parts ordered and unpaid invoices.
Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness’ and tidiness within the workplace.
Coordinate Spare Parts activity to ensure parts availability to ensure service exchange and warranty parts procedures are adhered to.
Manage the workshop facilities and HSE together with Safety Officer.
Create working time schedules for work shifts based on Repairs Schedules.
Attend to Daily and Weekly Workshop reporting to Directors, regarding WIP, Efficiency, Productivity, Debtors and Creditors.
Processing of complaints and process major or complicated complaints.
Participate in meetings with Key customers when required.
Market and Communicate services solutions to existing and potential customers.
Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives.
Monitor the workshop’s pricing and discounts to ensure that they meet the established level.
Feedback and focus on workshop results – Develop the workshop business by follow up budget, results, operational targets and taking measure in order, to achieve set targets.
Manage and analyses the workshop’s running costs and expenditure budget.
Regularly follow up service business and financial results.
Set, monitor, maintain and follow up KPI’s as per Company procedures.
Work with and handle applicable licenses for the workshop operations, monitor possible developments.
Analyse current standards to identify and present opportunities for improvement of the workshop.
Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.
Oversee all Internal, Warrant, and on-site workshop and Staff.