Booking Agent (JHB) - PUBLICIS GROUPE - Sandton

Company Description About Publicis Commerce Informed by data, our passionate team strives to deliver Hero Moments for our clients' brands in the final mile of the retail customer journey. We pride ourselves on being able to provide winning client solutions delivered across 7 core capability areas: Data & Consumer Insights; Shopper Marketing & Integrated RTM; Field Marketing; Events & Activations; Promotional, Risk, Reward & Loyalty and Retail POS Strategy. This exciting position will require the incumbent to undertake a myriad of tasks on behalf of the Always project. This is definitely not a role for the fainthearted, it requires a tenacious, disciplined and organised individual who enjoys working towards tight deadlines and delivering over and above all requirements. We are seeking a highly motivated and detail-oriented Booking Agent to work in our fast-paced department. The Booking Agent will be responsible for securing and managing bookings on our Always Project, as well as coordinating with booing agent and Brand representatives to ensure a successful booking for the project. Basic: R3 500.00 Commission: Up to R3 000.00 Communication allowance: R 1 500.00 Qualifications Matric Proficiency on MS Office Additional Information KEY RESPONSIBILITIES: To contact schools and make bookings for a number of field representatives / presenters each day. Confirm and rectify school information. Planning of all calls which you have confirmed bookings for. Identify challenges and report them accordingly. Report accurately on a daily basis. Research and approach potential schools to secure booking. Ensure all bookings are accurately recorded on the booking system. KEY PERFORMANCE AREAS: Relationships: Establish and maintain a professional relationship with all stakeholders (internal & external). Ability to telephonically engage with the school representatives. Ability to speak and engage with different target audiences and think on their feet. School Database Using a database of schools provided, update and add relevant information to ensure data integrity of all information at all times. Grow and maintain current database. Telephonic Bookings Daily targets to be reached, no exceptions. All calls done in a professional manner. Operational Excellence: Ensure KPI's are met daily, weekly, monthly. Respond to all queries and requests timeously. Suggest actions to exceed the client expectations and identify opportunities for growth. Accountable for the success and execution against the set KPI's. Confidently display passion with regards to what is being presented and/or demonstrated. Manage time effectively and ensure that all appointments are kept to and that external and internal stakeholder's expectations are managed at all times, no exceptions. Reporting: Ensure all concerns and/or developments are timeously brought to the attention of your Line Manager. Assets of a high value will be issued to the Booking Agent and must be taken care of and kept in a good condition at all times. Any loss or damage to the assets provided will have to be replaced at the cost of the employee. Manage the shared booking email address and ensure that all mails are responded to within a minimum of 3 hours. Reporting on the status of all calls completed with required information on the same day. Processes: Ensure compliance against all internal and external processes, policies and procedures are adhered to. Development: Demonstrate productivity and self-improvement (online training tools and learning portal). KNOWLEDGE NEEDED TO DO THE JOB COMPETENTLY SPECIAL REQUIREMENTS Must have exceptionally strong relationship and time management skills and be able to demonstrate their ability to be able to deal with deadlines and targets Must be self motivated and disciplined Must be available to work full day's, Monday to Friday Must be able to think on your feet and act / respond to challenges accordingly (in line with requirements - i.e don't answer any sex related questions; don't get emotionally attached; Don't share your personal details or experiences; can't be judgemental, cant provide medical advice, etc.) Must have own reliable smart phone PREVIOUS WORK EXPERIENCE Required for Competence: Experience in working in a high pressure, fast paced environment Evidence of experience working independently, with little or no supervision Display a professional and ethical behaviour Reporting through business online reporting tools Previous call centre experience will be an advantage GENERAL ATTRIBUTES Required for Competence: Ability to work unsupervised Exceptional telephone etiquette Fluent in English Self-Motivated Able to multitask Work well under pressure Acute attention to detail Excellent interpersonal skills Ability to meet tough deadlines Flexibility Execution driven Results driven Integrity Resilience Strong communication skills Strong navigation skills Initiative Planning ability Thinker (logically & laterally) Good record keeping skills KNOWLEDGE REQUIRED Required for Competence: Presentation skills Problem Solving Negotiation techniques Timely manner and aspire to deliver a positive audience experience A good understanding of the importance of building strong relationships Strong communication skills (both verbal and written) A good understanding of the formal and informal sector Apply Now

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Booking Agent (JHB) - Sandton

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