Bookings Clerk - Stellenbosch
By effectively managing the booking process and providing exceptional customer service, the Motor Vehicle Dealership Bookings Clerk contributes to the overall success and reputation of the dealership.
Key Performance Areas
- Booking Appointments
- Customer Interaction
- Appointment Scheduling
- Service Recommendations
- Confirmations and Reminders
- Documentation
- Coordination with Service Department
- Upselling and Cross-selling
- Customer Satisfaction
- Administrative Tasks
- Team Collaboration
- Compliance
- Training and Development
- Any other ad hoc duties as required
Minimum Requirements
- Minimum Senior Certificate - Grade 12
- Fully Bilingual (English, Afrikaans) a third SA language would be an advantage.
- Motor dealership industry experience would be advantageous
Essential Competencies & Skills
- Communication with Impact
- Customer & Service Orientation
- Problem Solving
- Motivation to Perform & Achieve Results
- Self-Management and Resilience
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