Branch Manager - Cape Town City Centre
Swift International Human Resources
Reference: CPT000063-LB -1Branch ManagerJob Purpose:Responsible to manage and oversee outlet personnel, supervising outlet operations, and ensuring efficient operations on a day-to-day basis. Improving efficiencies and streamlining outlet activities to maximize financial and other key indicators to achieve peak performance levels.Full accountability for people, financial and cash management, sufficient stock levels, and that cost, and delivery requirements are met. Responsible for developing an enthusiastic, motivated and flexible team by building working relationships ensuring that Health, Safety and Environmental requirements are adhered to. Manage the team on best practices and establish standard policies and procedures to comply with Head Office requirements, whilst also mentoring and leading teams. Implement and manage continuous improvement and modern marketing/ selling principles by highlighting deficiencies and recommending/implementing changes in training, working practices and processes.Qualifications and or Experience: Matric Certificate (with maths literacy minimum). Additional related courses/qualifications and advantage. At least 8 – 10 years’ experience in a similar management role within the motor industry Sound Technical knowledge and understanding Experience in motor part sales Experience of managing Profit & Loss, balance sheet and associated financial responsibilities. Understanding of procurement Understanding of ISO 9001/ 45001 or relevant quality management system Strong proficiency in Microsoft Office Experience with stock management Sales and customer interaction experience General Tasks: Provide superior customer service levels that exceed customer expectations while staying in line with Company policies and procedures Ensure that daily, weekly and monthly targets are being met Adhere to high ethical standards, and comply with all regulations/ applicable laws Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback Resolving customer problems and queries as needed Manage warranty claims and assist the customer, salesman and QC department throughout the process Managing of all purchase orders and resolve any discrepancy for purchases on orders/ parts. Responsible for managing the orders system “WOM”. Responsible for managing the store and the stock levels on the “VISION’ system. Management of daily sales figures Overseeing stock delivery from DC Assessing market conditions and realign business strategy accordingly Lead, develop and implement variable cost programmes across all areas of responsibility. Skills, Knowledge and Attributes: Excellent Communication skills Analytic skills (Information processing) Leadership and people management skills Strong customer service skills Interpersonal skills Ability to manage a variety of cross-functional team members Excellent written, verbal and presentation skills Excellent organizational and follow-up skills Competent in problem solving (problem analysis), team building, planning and decision making Conflict management Outstanding organizing skills Financial management skills Attention to detail Monitoring Planning Manage controls Change management Record keeping Planned maintenance knowledge Purchasing and budgetary management Computer knowledge Legislative knowledge Stock control Influence/ negotiating skills Teamwork Well established Automotive parts concern
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