Business Analyst – Salesforce - Boksburg
A1L Digital
Reference: JHB000524-KM-1Our client in the connectivity infrastructure sector is looking for a Business Analyst – Salesforce. This is a contract for 6 months with possibility of extension. Main Purpose of the Job The Senior Business Analyst will integrate technical skills with business acumen to identify business problems, needs and improvement opportunities. In instances where initiatives demand the specification of business requirements, the Senior Business Analyst will actively engage in soliciting, comprehending, and documenting the business requirements, processes, and workflows of the solution or customer. This includes the development of both written and visual representations of requirements and process flows. The Senior Business Analyst will ensure that the anticipated quality and value of changes being implemented in the business environment align with stakeholder objectives. Competencies and Minimum Requirements:Knowledge, qualifications, and experience A bachelor's degree or Business Analysis qualification Minimum 5 years Business Analysis working experience, preferably in a telecoms environment At least 1 year’s Salesforce experience in CommsCloud or Velocity Experience in AGILE, JIRA and Confluence Experience in managing a small team (3-5 people) A sound understanding of modern Teleco Utility and Fibre industry practices, e.g. understanding of telecoms BSS & OSS systems Experience in analyzing large data sets across different systems and identifying key attributes that can be used to derive logic (BI) from Experience in working with a third-party implementation vendor Experience in solving complex problems for customers (internal or external). Experience in building successful relationships and working collaboratively across departmental teams. Experience at working in a fast paced, proactive and delivery focused environments Demonstrated excellent understanding and application of business analysis principles, processes, and techniques Knowledge of the Business Process Model and Notation (BPMN) 2.0 standard is a requirement Strong consultative and advisory skills
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