Business Operations Consultant - Midrand
Business Operations Consultant required on a contract bases of 6 Months in Midrand. This role requires you to attend to day-to-day customer queries and to manage and update the product feature backlog and new developments, ensuring readiness to support customers.
REQUIREMENTS:
- Matric / Grade 12
- 1 - 2 years' Banking experience
- 1 - 2 Years' ticket management experience
- FICA knowledge
RESPONSIBILITIES:
- Attending to assigned queries in a timeous manner.
- Meeting the set standards and adhere to the SLA’s.
- Liaise with resolver teams to ensure resolution of customer queries.
- Adhere to set customer standards.
- Communicating with both internal and external stakeholders
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