Our client is seeking a Business Operations Manager will oversee and enhance the efficiency of business operations within a large FMCG company in Zambia. A strong background in business management, operations, sales and leadership is essential. This role involves streamlining processes, managing operational teams, and ensuring the effective execution of strategic initiatives.

Responsibilities:

Oversee daily operations to ensure smooth and efficient business processes.
Implement and monitor procedures to enhance operational efficiency and productivity.
Identify opportunities for process improvements and operational enhancements.
Develop and execute strategies to streamline workflows and reduce costs.
Manage and mentor a team of operational staff, fostering a collaborative and high performance environment.
Oversee training and development programs to ensure staff competency and engagement.
Collaborate with senior management to develop and execute strategic plans.
Align operational goals with overall business objectives and key performance indicators.
Develop and manage budgets for operational departments, ensuring cost-effective resource allocation.
Monitor financial performance and implement cost-control measures.
Ensure compliance with industry regulations, safety standards, and company policies.
Oversee quality assurance processes to maintain high standards of product and service delivery.
Work closely with other departments, including production, sales, and supply chain, to ensure seamless operations and achieve business goals.
Facilitate effective communication and coordination between teams.
Prepare and present reports on operational performance, key metrics, and improvement initiatives to senior management.
Analyse data to drive decision-making and operational strategies.

Skills:

Strong organizational and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in business management software and tools.

Qualifications:

Bachelors degree in Business Administration, Management, Operations, or a related field. Advanced degrees or relevant certifications are a plus.
Proven experience in business operations, management, or a similar role, preferably in a large-scale or complex organization.
Experience in process improvement and team leadership.
Understanding of operational best practices and process optimization techniques.
Familiarity with budget management and financial analysis.

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