Business Process Analyst - Western Cape, Cape Town - Cape Town Region
Talent Sauce Consulting Pty Ltd
Cape Town-based Applicants Only Retail Industry 12-month contract Overview: Identifying opportunities in Fashion, Beauty & Home for continuous improvement to business processes & systems. As well as delivering solutions which support the ability to manage a world class Fashion, Beauty & Home business in order to deliver simple, fast, consistent and innovative processes & systems. To provide ongoing system, application and process support through the up-skilling and issue resolution to the Fashion, Beauty & Home community, and relevant stakeholder. Responsibilities: Process & System support Providing support on all business processes escalated by IT & Support Specialists Assist the business with addressing changes to ways of working or [URL Removed] Improvement To be proactive in problem identification (through process analysis) as well as implementing improvements and enhancements to existing processes and systems. Operationalise and monitor (against plan) any initiatives or changes to business as usual. Identify and communicate impacts, risks, and issues timeously to all stakeholders. Work with the business to understand the business requirements and develop the Business Requirement Specification Input into the design, user acceptance testing, training and implementation of new business initiatives or changes to existing systems or processes Engage with relevant stakeholders to gain consensus on scope and impact on all cross functional areas. Facilitate brainstorms/workshops with Fashion, Beauty & Home community. Participate in solution selection and ensure solution delivers to the business [URL Removed] and Training Material Brief the support specialist on training content. Review training documentation and support training where required. Communication with Stakeholders Integration with IT support teams, business users and suppliers, to effectively resolve and manage business system and process application problems. Be able to provide process leadership to users and other relevant stakeholders in Fashion, Beauty & Home Engagement with software vendors in conjunction with IT. Key Competencies: Relevant business diploma / degree (Retail business management/BCom/Clothing management/BScience/BA) 3-5 years relevant experience Extensive Retail experience. Good Knowledge of business IT systems Advanced excel skills and computer literate. Project management or analysis experience advantageous Ability to develop & deliver to a plan aligned to strategy. Effective communication skills (written and verbal) Analytical skills Problem solving ability. Process thinking ability. Conceptual ability Teamwork Interpersonal skills Planning and organizing skill Business process design & documentation Desired Skills: Process Mapping Business Process Mapping Business Process Analysis Process Modelling Business Process Improvement As-is process
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