Business Process Engineer - - Sandton

This exciting opportunity would primarily be to assist a COO with the below tasks. This candidate would also be considered then for other opportunities which could arise within the business.

Data modelling and review
Operational reporting and performance evaluation
Systems and process review
- Audit and document findings
- Proposals on how to optimise and embed permanent value
- Implement findings and change management framework
Perform ad-hoc requests across various operational areas

The individual will be exposed to the various functions within the business:

Marketing

Lead acquisition and analysis
Data review and digital performance management
Risk cohort segmentation and allocation of resources

Sales

Productivity analysis
Resource utilisation and optimisation
Data base segmentation and evaluation

Collections & Retentions

Evaluation of lost clients
Review of systems and processes to identify and evaluate core retentions issues
Review risk management framework to effectively shape the portfolio

Claims

Data and correlation modelling for investigation process
Optimisation of processes impacting turn-around-time and efficient completion of tasks
Cost allocation and review
Correspondence review to clients whilst ensuring alignment to the agreed processes
Audit of the vehicle assessment and repair process
- Key relationship audits
- Gap analysis and proposals on to how effectively eliminate lost opportunities

IT, Data Science & System Development

Exposure to resource management and allocation to priority projects

Finance

Cost centre management
Budget allocation and monitoring of spend

Client Service

Improvement on client engagement
Communication framework review with automated correspondence and driving the us self-service portals
Interdepartmental alignment to enable efficient and professional service to our clients
Exposure to the external regulatory requirements and compliance thereof

It is essential that you can manage multiple tasks whilst being deadline orientated
It is essential to be able to manage how you allocate your time to various projects without requiring continuous supervision once a project has been briefed to you Apply Now

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