Further supports the Solution Lead in ensuring that the functional system solution adheres to leading practice. Tactical with a major focus on continuous improvement of systems in order to maximize operational delivery.
Specific Accountabilities & Authorities of the role: - Collaborate with different stakeholders at the various operations to have a good understanding of the operational technologies for sustainability and capital projects.
- Engage with the manager, Business Process Custodian (BPC), and Regional Process Owners (RPOs) on continuous business improvement opportunities.
- Focus is on continuous improvement rather than day-to-day incidents.
- Analyse business requirements, interpret and capture them in a business requirements document (BRD)
- Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation, and User manuals.
- Effective management of Incidents/Requests/Changes/Problems and Config requirements.
- Identify gaps in current global/ local business processes and ensure optimization.
- Participate in regional governance structures.
- Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests, and bug fixes.
- Work with the Business Lead to manage our clients requirements from third-party non-SAP suppliers i.e., interfaces to the application.
- Work with the Global Access and GRC team to ensure process optimization, regional "fit" and compliance with statutory requirements, legislative regulations, policies, work standards and governance requirements.
Generic Accountabilities & Authorities of the role (KPIs):- Compliance to all processes for all incidents, requests, and changes (E.g. Manage Requirements, Critical Incident process etc.)
- Effective Service Level Management
- Ensure all global and regional vendors deliver against all agreed SLAs.
- Ensure compliance to all IM and our clients policies and report on all matters pertaining to non-compliance.
- Ensure compliance to SOX, King IV, and all other relevant governance requirements.
- Ensure full compliance to IM PMO processes (E.g., gate reviews etc.)
- Maintain good inter-departmental relationships.
- Participate in Monthly Incident, Request, Problem, Change and Project Review Meetings.
- Staff development via formal training where required.
- Strategic roadmap agreed with requested, and initiatives delivered against expectation.
- Timeous completion of ad hoc requests.
- Timeously update, maintain, and action all items on SysAid.
Requirements:- Relevant Technical/IT Degree or Diploma.
- At least 5 years experience in ESH and ESG processes or similar role.
- In-depth understanding of the Sustainability landscape.
- Experience in change management, system integration and solution design-Global experience.
- Appreciation of technology accountable for knowledge of requisite processes for area of accountability.
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