Minimum requirements:

Responsibilities:

Memorize scripts for products and services, and refer to them during calls
Build positive relationships by going above and beyond with customer service
Identifying opportunities for driving sales and revenue of the companys existing products
Seize opportunities to upsell when appropriate
Meet daily qualitative and quantitative targets for yourself and your team
Identifying customer needs
Contact potential customers by telephone
Build trust and rapport
Listen and understand customer concerns while also providing helpful information
Providing information about products and services to clients
Take and process loan applications
Meet sales targets and goals
Following up on customer calls
Converting customer queries into sales opportunities
Handling inbound and outbound calls
Being customer oriented
Be approachable and confident
Handling and resolving customer complaints regarding product sales
Actively promote and sell our products
Product knowledge to provide impartial knowledgeable advice in recommending products and service solutions
Managing and always updating customers of their applications
Asking questions to understand customer requirements and close sales
Call clients and customers to inform them about the companys new products and services
Collaborate with other call centre professionals to improve customer satisfaction