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EMPLOYMENT TYPE : Permanent
SECTOR : Marketing and Sales
BASIC SALARY : R5 000
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

Matric
6 months experience in sale environment
6 months experience in outbound call centre (Advantageous)
Target Driven
Positive attitude

DUTIES:

Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
Identify and understand customer needs in order to provide a consistently high quality service
Effectively promote the companys products and enhance customer experience and loyalty
Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
Ensure action is taken to increase customer retention, loyalty and build a credible reputation
Operate customer related information systems to the required standard maintaining accurate and secure record

HOURS: