Call Centre Agent Security Services (3-month-contract) - Johannesburg
Are you an experienced professional from a top-tier security service company looking for your next exciting opportunity? Look no further! We're seeking a talented individual to join our international CCTV client on a 3-month contract in Bramley.
Job Description:
-Client Interaction: As a call Centre agent, you'll be responsible for attending to clients over the phone, serving as a vital part of our Africa call Centre team.
- Remote Installation and Troubleshooting: You'll be tasked with installing and troubleshooting client products remotely, particularly IP cameras.
- Single Point of Contact: Be the sole point of contact for clients when resolving product issues, ensuring their concerns are addressed promptly and effectively.
- Software Support: Assist clients with software updates and guide them in connecting their products with our mobile application for seamless integration.
- Email Support: Respond to client emails promptly, addressing any issues with their products or providing updates on software maintenance.
Requirements:
- Matric qualification.
- 2 to 5 years of working experience in a security service company.
- Knowledge of IPV address 4 and 6, subnetting, porting, mapping, and routing.
- Excellent English communication skills.
- Strong customer service and telephone etiquette, with previous experience in a customer care or call centre role being advantageous.
- High levels of energy and enthusiasm.
- Proficiency in computer literacy.
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