Call Centre jobs Sales Support opportunities - Central Johannesburg
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A leading South African mortgage finance and mortgage insurance provider is looking for a call Centre jobs Sales Support on a 6 month contract in Durban. The successful candidate will be responsible for ensuring that full call center support is given to the Sales Administrators; Sales Consultants etc. to ensure efficient operations of the Contact Centre. Daily & Monthly statistics Recording of Daily LOA’S Recording of Daily Document Submissions Reporting of Daily Statistics required by the CC Manager Target Tracker reporting (Daily) Compilation of Team Tracker (weekly) required by the Team Leaders Compilation of the month end reporting required by the CC Manager Evaluation & Allocation of leads Administration of the Sales lead inbox : Acknowledgment of receipt to client Distribution of leads (round robin) Correspondence to clients for upfront declines Recording of leads allocated Allocation of leads received via social media Assistance to Marketing Team regarding various responses to sales enquiries (AD HOC) Recording of leads allocated Evaluation & Allocation of eligible Cancellation Leads Determine if cancelled bond is sales lead Correct allocation to all branches Allocation of the CC cancelled leads (round robin) Recording of leads allocated & feedback Administration of Capitec Product Support Inbox Monitor the inbox for the Capitec In-Branch Consultant enquires Respond and resolve all queries Administration of GEPF; Capitec & CC Voice mail Allocation of leads received via voice mail (round robin) Respond & resolve all queries Capitec Declined Leads Administration Assess Capitec Branch Declines Contact clients who qualify Allocate interested leads to Capitec consultants Pre-Registration Duties Administration of all Resubmission matters Administration and follow up of 180-day Outstanding Registration report Attendance Administration of the CC Attendance Register ESS Approver Monthly Reconciliation of the Register vs. ESS logged leave Training & Mentoring Training and Mentoring of all Learnership/New Sales Administrators & Graduate employees Capturing of Application Capturing of applications to support sales consultants Principal Links/Business ITC’s/Bank Reconciliations AD Hoc Perform any ad hoc duties as requested by Management Profile Matric Certificate in Business Administration 2 to 3 years Admin/Sales Support/Sales experience in Finance/Banking Industry 3 years plus experience in Sales Support in the Finance/Banking Industry Strong Admin skills Meticulous and organized Strong client service focus and good telephone etiquette Must be able to work under pressure. Microsoft suite (Intermediate) Data Capturing essential Preferably bilingual The post Call Centre jobs Sales Support opportunities appeared first on freerecruit.co.za .
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