Call Centre Learnership Programme 2016 at Metropolitan - South Africa
The learnership is a work based learning programme that leads to a National Certificate in Call Centre Support which is NQF level 3 qualification. The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Medical Aid Administration and insurance industry. THE INCUMBENT WILL BE RESPONSIBLE FOR: Conducting themselves as employees of MMI Holdings according to Company values Displaying a willingness to learn corporate values and technicalities Attending classroom activities and practical on the job training as well as carrying out functions in line with the Learnership as required by MMI Holdings Acquiring knowledge of company products, policies and procedures in order to be successful at on the job training activities Compiling a Portfolio of Evidence for submission to SETA Completing logbooks for work-based learning Achieving the required level in formative and summative assessments Demonstrating commitment to working in the medical scheme industry Demonstrating skills in using the company’s systems Showing understanding of the operational processes THE APPLICANT SHOULD MEET THESE REQUIREMENTS: Completed Grade 12 Certificate Level 4 or 50% pass in English Level 3 or 40% pass in another official language Level 4 or 50% and above in Pure Mathematics Level 6 or 70% and above in Mathematical Literacy Intermediate efficiency in Microsoft Office Unemployed and can commit 12 months to the programme COMPETENCIES REQUIRED Ability to work under pressure while being client centric at all times Assertive and good communication skills with the ability to access and use information Ability to be creative, innovative and a problem solver with collaboration and inclusiveness Self-management and results-driven behaviour with attention to detail and high levels of accuracy ADDITIONAL INFORMATION Successful candidates must be South African citizens between the ages of 18 and 35 years Successful candidates must be available from 1 February 2016 to 31 January 2017 Successful candidates must be able to commute to the workplace on their own Successful candidates should not be studying fulltime for the duration of the learnership Successful candidates must not have completed the same learnership previously ADDITIONAL INFORMATION listed candidates will be subjected to the following statutory checks: ITC Criminal References QualificationsThis vacancy is not open to recruitment agencies and we reserve the right not to fill the vacancy. ADDITIONAL INFORMATION The learnership will be hosted in the following offices: Cape Town – Parc Du Cap 2 Mispel Road Bellville Braamfontein – 101 De Korte Street Johannesburg, Gauteng DISCLAIMER Only on-line applications submitted via our careers page will be considered. Internal Team Members must inform their manager of their application. Your manager must be aware of and support your application. CONTACT DETAILS Should you experience any technical problems when uploading your CV, please contact the PeopleSoft Helpdesk on 021 940 5169 How To Apply Apply Online for the Metropolitan Call Centre Learnership Programme
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