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Call Centre Manager - Port Elizabeth

King Recruitment

Our client requires the services of a Call Centre Manager that is motivated, dynamic and willing to do get the job done at all costs, to be the company’s telephonic customer services representative and direct support to all customer queries. Open position : Call Centre Manager Location : Port Elizabeth Salary : Market related Type : Permanent position Job requirements : Grade 12 Tertiary qualification in any management or consumer related field. At least 3 years’ experience in a call center management role. Computer literate Strong coaching and leadership skills, ability to motivate employees. Decisiveness and attention to detail. Proficiency with the necessary technology, including computers, software applications, phone systems, etc. Polite, professional phone voice. Duties : Hire, train, coach and lead call centre team as they provide services to our customers. Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be made. Lead the call centre team to provide friendly and efficient service to customers on inbound and outbound calls Be a first point of contact to handle and resolve customer complaints on products and services Identify, resolve and escalate issues appropriately. Collect, Monitor and analyse call centre statistics, data and trends and actively work with the broader team to improve business performance and team delivery. Ensure effective resource planning for the efficient operation of the call centre (personnel and technology). Monitor team performance on a daily basis (Accuracy, call holding times etc) Should you meet the above job requirements, please email your CV to moniquezwanda.co.za Please add “Call Centre Manager” to the subject line of your email. No reply after 2 weeks indicates that you have been unsuccessful. Apply Now

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