Call Centre Manager - Johannesburg
SMD Technologies
We are looking for a call centre manager to improve and supervise daily operations and performance of call centre staff. Responsibilities: Develop objectives for day-to-day activities Ensure targets are being met and evaluate performance of call centre staff Conduct effective resource planning Monitor and improve return procedures Analyse data and prepare reports for management Key skills required: Proven experience as call centre manager Knowledge of performance evaluation and metrics Solid understanding of reporting and budgeting procedures Experience is basic financial analysis Intermediate to Advanced Microsoft Office (Outlook, Word and Excel) Outstanding communication skills Required qualifications: Relevant tertiary qualification Desired experience: 3 – 4 years relevant working experience
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