Setting up of call campaigns, SMS and emails;
Analyzing books and assist with the development and implementation of collection strategies in the ABSA Department;
Ensuring that collection strategies are adhered to by staff members;
Ensuring that collections strategies are reviewed and adapted in line with operational requirements and client expectations;
Identifying and initiating actions and campaigns to optimize collections in the department;
Identifying and initiating actions to reduce the exposure on the total book of the department;
Providing stats to the client and attending meetings;
Assist with handling and resolving queries;
Assist with managing staff members, monitoring their performance and identifying coaching or training needs;
Assist with quality assessments of calls and administrative functions of staff members in the call center;
Assist with reports and assessments;
Assist with ad hoc managerial functions as and when required by management or operational requirements.

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