Camp Manager - Luxury Lodge 5 - Eastern Cape - South Africa
Ensure luxury lodge maintains exceptional service standards. Oversee food and beverage operations to exceed guest expectations. Collaborate with three other managers for an efficient and harmonious team. Lead and inspire staff to deliver outstanding service in a positive work environment. Manage day-to-day camp operations, including guest interactions and activity coordination. Uphold and enforce standard operating procedures for a seamless guest experience. Build strong relationships with guests, addressing concerns promptly. Act as a point of contact for guest feedback and implement improvements. Conduct ongoing training for staff to enhance skills and maintain service excellence. Identify and nurture talent within the team for professional growth. Assist in budget planning and control costs to optimise financial performance. Monitor inventory and implement cost-saving measures when needed.
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