Campus IT Technician - Roodepoort
Job Summary: To ensure that campuses are operational from an IT perspective and the highest standards are kept. The role of the Campus IT Technician is to make sure that employees as well as the companies’ clients have a good experience on campus from joining the company to completing their stay. Troubleshooting issues will be key in performing your duties. Will provide the overall first-level support for staff and clients as well as take ownership of IT at the campus. Monitoring the campus IT infrastructure will be crucial in this position as reporting on issues and incidents. Responsibilities also include installing software, updates, hardware troubleshooting and repairs, and IT assets. Works within the IT Department for the achievement of customer (employee and student) satisfaction, revenue generation, and long-term goals in line with company vision and mission.• Administration• Implement standards• First level support• Stay relevant with market technology that improves productivity of all employees• Support all staff on systems used in CTU• Ensure minimal system downtime• Install updates and patchesEthos and Values: • To ensure the vision for CTU is shared, understood, and implemented effectively.• To demonstrate a commitment to professional learning and continuous improvement • To model CTU’s commitment to excellence, independence and opportunity in everyday work and practice.Duties and Responsibilities:• Work closely with the Head Office IT Administrators to ensure maximum staff and client satisfaction.• Updating of documents and tickets being worked on.• Working against strict deadlines as set out in class schedules, meetings, discussions, and events.• Demonstrates technical skills and product knowledge in all areas.• Maximizes all opportunities in the process of finishing a ticket, project, or task resulting in satisfied customers/colleague.• Assists in the implementation/execution of the company development plans as needed.• Maintains accurate records of all tickets resolved, tasks done, resolutions followed, projects and time spent on all activities.• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.• Maintaining and developing relationships with colleagues in person and via Video calls and emails.• Responding to incoming email and phone enquiries and tickets.• Representing the company at trade exhibitions, events and demonstrations if required.• Reviewing own performance, aiming to meet or exceed current work done.• Gaining a clear understanding of customers' or colleagues’ needs and requirements.• Might be required to help at other campuses to ensure the campuses perform on an optimal level.• Be energetic and hardworking and should be able to communicate well with colleagues.Addition to the above the following will also be your duties and responsibilities, but not limited to• Perform delivery, physical setup, installation, troubleshooting and https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MDY1NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0&jid1770822&xid1109_180654
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