Central Group Reservations Consultant - Hospitality - Camps Bay
Tych Business Solutions
Accurately record and process reservations made by phone/fax/email in the Property management system (Opera) Transfers to/from the properties booked and accurately confirmed for the right time and date with Transfer Company and with the guest/agent/operator – details to appear on correspondence and in PMS. Meal reservations booked and confirmed in advance with the travel desk / restaurant and with the guest/agent/operator – details to appear on correspondence and PMS accurately. All correspondence – fax or e-mail to be acknowledged and answered within 24 hours Process amendments to reservations such as extensions, early departures, etc Manage “no show” reservations by investigation and recording of same Record special billing arrangements for reservations in all business segments All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guests special requests to meet and exceed guests expectations Liaise with Reservations/ Finance & Sales Manager for all reservations requiring credit approval Maintain knowledge of special rates/ offers/ promotions Immediate communication, to front office, of amendments to on the day arrivals. Follow-up on all provisional bookings. Ensure that the bookings are confirmed with deposits / full prepayments / voucher numbers where applicable. Follow-up on any special requests, tourism service bookings and arrival times. Follow up on all trade peak bookings within the portfolio, ensuring that the trade bookings are confirmed and updated by the end of September each year. Communication of any special / VIP bookings to Reservations Manager and Front Office. Guest complaints and follow up – communicated to management Accept waitlist reservations, record and follow up on PMS 3 years group consultant experience within a Hotel environment 2-years Opera Experience Hospitality Management Diploma advantageous Microsoft Suite
Apply Now
Facebook
WhatsappRelated Jobs
Group Reservations Consultant Camps Bay - Camps Bay
Tych Business Solutions
...
Reservations Consultant - Hospitality Group - Camps Bay
Tych Business Solutions
...
Reservations Consultant Camps Bay - Camps Bay
Tych Business Solutions
...
Night Manager (Hotel) - Camps Bay
...
Front Office Host - Camps Bay
...