Change Specialist Tshwane (Pretoria) - South Africa
Liyema Consulting
Reference: JHB001919-KK-1 Service Management Change Enablement Specialist (Expert) We are seeking an experienced IT Service Management (ITSM) Specialist to join our Service Management team. The ideal candidate will have extensive experience with ITSM platforms and solutions, such as ServiceNow and BMC Remedy Helix. You will be responsible for configuring, administering, and supporting these platforms, as well as implementing and improving ITSM processes and practices. Key Responsibilities: Configure, administer, and support ITSM platforms and solutions. Implement and maintain ITSM processes and practices. Provide training and knowledge sharing to key stakeholders. Collaborate with cross-functional teams to ensure service quality. Any additional responsibilities assigned in the Agile Working Model (AWM) Team Charter. Required Skills and Experience: Extensive experience with ITSM platforms and solutions. Proficient in implementing and improving ITSM processes and practices. Strong ServiceNow experience with a focus on the Change Enablement module. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Preferred Skills and Experience: ServiceNow experience with additional ITSM modules (Incident, Problem, Service Request, Service Level, and Knowledge Management). Experience with ITIL version 4 and Agile Methodology. Ability to conceptualize complex information and perform detailed analysis. Experience with automation and process improvement. German speaking (not required). Hourly
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