Claims Assessor (Buildings) - East London
As the Claims Assessor (Buildings) you will be responsible for assessing, validating and finalising personal lines and business building claims.
Responsibilities
- Validate all incidents and claims
- Meeting with clients, witnesses etc.
- Finalise all reports and administration (reports, scanning, photographs etc.)
- Liaise with service providers
- Make the decision, all administration and telephonic queries arising around that.
- Handling and resolving all queries and problems from service provider and clients.
- Conduct all the above to the required performance and quality standards that are in place.
- Travel locally when required
Skills and competencies
- Excellent interpersonal and communication skills (verbal and written)
- Computer literacy is essential
- Investigative know-how is essential
- Conflict handling
- Self-disciplined and self-motivated (must be able to work independently)
- Problem solving / initiative
- Negotiating
- Stress tolerance
- Tenacity and resilience
- Analytical thinking
- Customer service oriented
- Deadline and results oriented
- Attention to detail
- Takes ownership and responsibility
- Adaptability
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