Claims Broker - Randburg
FirstRand
Job Description Dear Future, Salvage Broker The role requires you to negotiate release fees, uplift salvage, request settlement documents from finance houses, receive and allocate salvage payments to the admin system. Maintain stock in bond, request original registration documents from finance houses to be handed over to salvage dealer. Are you someone who can: Ensure to acknowledge incoming requests from assessors and or clients and document and action as per agreed process. Coordination and distribution of request to the rest of team members and ensure acknowledgement thereof. Work with internal and external providers, clients, claims department, panel beater, towers to action on the instructions for salvage processing. Communicate and liaise with internal and external providers, telephonically verbally and in writing to provide relevant feedback of the process. Comply with SLA’s, Internal and External, Procurement agreements with service providers in order to execute duties within the desired timeframes. To discuss, negotiate and agree release fees with external providers and clients, verbally and telephonically, (Clients, Panel Beaters and Towers), and ensure to have appropriate diary system in place for follow up and feedback. Escalate recommendations to line managers, where out of mandate, in terms of cost effectiveness for certain decisions. Ensure accuracy and quality of work in terms of instructions and or upliftment and update the line of business system regularly with notes, release fees, invoices, etc. Ensure standard operating procedure is being followed in terms of vehicle registration, settlement letters and any other documents required from BANKS/FINANCE HOUSES. Keep record and notes of all requests and follow ups. Demonstrate sound knowledge and understanding of vehicle registration, appropriated documents, coding of vehicles, filing of documents to ensure correct policies and procedures are followed. Record the movement of each document in the relevant systems, signature, and notes on system. Adhere to policies within the organisation on Record Management and ensure all security documentation locked away after business hours as prescribed by SAIA. Compliance with relevant legal requirements, industry regulations, internal policies and procedures. To act within the agreed mandate in terms of negotiating discount and or release fees with the applicable towing provider, and or removal of Written off vehicles from cover. Receive POP’s from Salvage contractor on all sold vehicles which are written off and have reconciliation process in place. Ensure all payments captured once confirmation received from Salvage contractor. Ensure to meet financial targets in terms of budget by negotiating with stakeholders for all requests and or discounts. Monthly reporting on various KPI’s within best practice of the industry, including benchmarking. Jointly manage towing destinations with internal stakeholders. To communicate and liaise with internal and external providers, telephonically verbally and in writing in a professional manner. Supply feedback to service providers, clients and other department involved on all claims being handled and ensure that quality and customer experience is maximized for customer feedback Comply with SLA’s, Internal and External, Procurement agreements with service providers and timelines. Interact with claims to provide information in response to inquiries about their claim and to handle and resolve complaints in a timeous manner. Escalate customer complaint and queries to the responsible person without any inconvenience to the client and always treat customers fair and with respect. Communicate, solve and escalate clients concerns and supply feedback to all relevant business and external stakeholders. You will be an ideal candidate if you: General Qualification 3 to 4 years industry experience You will have access to: Opportunities to network and collaborate A challenging working environment Opportunities to innovate We can be a match if you are: Adaptable and curious Have a proven successful track record. Thrive in a collaborative environment Are you interested to take the step? We look forward to engaging with you All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Job Details Application Closing Date 11/03/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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