Client Care Manager Bellville - Bellville
Santam Insurance - Head Office
A position for a Client Care Manager exists in the Shared Services, Client Care area, based at Santam head office in Bellville. The incumbent will play a key role in effectively and timeously handling all complaints, requests and enquiries in line with products and services provided by Santam, with due consideration to fairness, equity and materiality – principles of Treating Customers Fairly. Mandated to recommend to stakeholders in resolving disputes, considering fairness, equity and materiality. Knowledge sharing and meeting client's expectations. Self-development and keeping abreast of new developments within the industry. Maintain a good working relationship with all stakeholders. Data integrity. Deal with complainants in a professional and courteous manner and address concerns. Good decision making and working under pressure living the Santam values. Excellent writing skills. Achieving work goals and objectives. Law degree. Preferably Admitted Attorney Minimum 3 years' practising attorney. Dispute resolution experience/training. Minimum 1 year client service experience. Knowledgeable in short-term insurance industry. Advantageous to comprehensive understanding of Santam products and services. Interpretation and application of policy wording and policy schedule. Ability to apply mind based on all information and draw valid conclusions and make sound recommendations to stakeholders. Formal writing skills to liaise with clients. Strong interpersonal skills, problem solving, self-control and self-confidence, time management skills. Accurately checking information, processes and tasks. Prompt actions to be taken when and where required to accomplish tasks.
Apply Now
Facebook
WhatsappRelated Jobs
Client Care Manager - Bellville
Santam Insurance - Head Office
...
Cost Controller Mowbray - Mowbray
Rainmaker Acquisiton CC
...