Client Coordinator Cape Town - Cape Town Region
Glasshouse Recruiting
Requirements: Bachelor's Degree in appropriate field of study or equivalent work experience Excel knowledge and feels comfortable working in Excel Administrative experience preferred Support/troubleshooting experience preferred Industry Experience: Information and technology services Asset management and financial services (distinct advantage) Attributes: Client oriented Action oriented, showing initiative Good attention to detail and strong admin skills The ability to bring a team together to deliver a common goal Able to build strong networks and relationships, internally and with clients Able to effectively multi-task and manage conflicting priorities, coupled with good attention to detail Aptitude for providing timely and accurate responses to client inquiries, and managing client expectations A passion to learn and extend knowledge outside of the work sphere The ability to self-manage and self-motivate Capable of identifying, embracing and initiating change in an agile and fast-faced environment Execute assignments against deadlines The main purpose of this position: This is an exciting opportunity for a highly organised individual with a strong aptitude for administration and client service. This remote role involves coordinating various operational tasks and providing essential support to the client operations team. The Client Operations Coordinator will manage and streamline administrative processes, ensuring efficient workflow, reporting and accurate documentation. Additionally, this person will be required to assist with user installations, basic troubleshooting of installations and solution testing. You will work closely with the client operations team to ensure seamless operations and client satisfaction Duties & Responsibilities: Ensure project and change control processes are followed Ensure documentation is created and maintained as part of client and support cycles Maintain meeting recordings, artefact register and meeting outputs Scheduling meetings Meeting minutes Following up internally and externally Manage knowledge base Monitor time tracking Manage SharePoint Creating tasks on Zoho projects and desk Creating reports - project/desk/client specific/usage reports Creating quotes, invoices and timesheets Tracking project and desk tasks Maintaining client user lists User installations Troubleshooting user issues Basic solution testing
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