Client Experience Manager Johannesburg - Select Resourcing Pty Ltd - Johannesburg

My client is a dynamic and vibrant player in South Africa's financial services industry. They are passionate about financial services and the good it can do. Duties: Design and evaluate the client experience across various touchpoints in Client Operations with a focus on enhancing client junctions, communication and improving their new business, servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership in the discipline and competence applying insights to continuously improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting of all functions within Client Operations functions. Qualifications: • Minimum 3 years customer experience in Life insurance industry • Financial/Statistical university degree and post-graduate qualification • Previous experience in working with client and/or intermediary service providers. Experience • Sound knowledge of Business and Operational Insurance Industry administrative processes. Skills: • Ability to make decisions , analytical mind and excellent problem solving techniques • Ability to pay attention to detail and quality driven • Ability to work effectively with others and contribute to team task accomplishment • Must be organised and results orientated • Good verbal and written communication skills in English • Strong sense of ownership • Excellent time management skills • Pro-active and innovative • Ability to analyse data for reporting purpose and analyse trends • Ability to identify problem areas where business redesign is required • Passion for excellence Technical Skills: • Excellent verbal and written communication skills • Numeracy – Accounting and Data analytics • MS Office and PC literate • Microsoft Access R40 000pm excluding a 30% incentive paid monthly. Apply Now

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