Client Liaison Officer Pretoria - Pretoria
Tafadzwa Consulting
Our client is looking for an innovative and vibrant individual to join their orginisation for the position of Client Liaison Officer to provide onsite client services and resolve member and potential member queries. Duties and Responsibilities Administration and support Visit, interact, and assist members in Departments and other public service offices as and when required. Facilitate meetings and one-on-one sessions to resolve administrative issues encountered by members. Receive Scheme correspondence from members and submit it to the Administrative team daily. Follow up with members on outstanding information or documents required by the Scheme to finalise business processes. Assist the marketing service provider at marketing events by attending to member queries. Attempt to resolve all queries at first contact. Log all resolved and unresolved queries daily for reporting purposes. Compile a daily activity report. Escalate all unresolved queries to the admin team through the team leader daily. Represent Orginisation well at all times in line with the mission, vision, and values. Maintain positive Scheme member and stakeholder relationships. Facilitate effective communication between members and the Scheme. Compile weekly, monthly, and quarterly activity reports for submission to the Team Leader. Provide ad hoc information when requested. Have extensive Scheme and operational knowledge to assist in resolving member queries. Must have the ability to use a computer and required systems to resolve member queries. Market the Scheme to potential members and assist in enrolling them in the Scheme. Limitations Medical Scheme's Act and Regulations Scheme rules and regulations Scheme policies and procedures All contracts entered into with the Scheme and SLA Board and Committee decisions Medical Scheme Act Regulatory Framework Governmental regulations and legislation Liaison Operating Environment Management, Staff, Members, Contracted Partners, Healthcare Providers, Council for Medical Schemes, SPN, and Stakeholders. Qualification & Experience Matric (Grade 12) and/ or Post- matric qualification will be added as advantage At least 1 - 2 years customer background in call centre or service environment/ customer relations Computer literacy (MS office) Must be in possession of a valid driver's license Own vehicle (advantageous) Must be willing to travel at short notice FAIS Accreditation or background will be added as an advantage Knowledge of the South African medical scheme industry/ healthcare background (Advantageous) Excellent Interpersonal skills Persuasiveness Self-motivated and pro-active Networking skills Perform under pressure and driven to meet deadlines Creative and innovative Good written and verbal communication skills
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