CLIENT SUCCESS MANAGER - Claremont
Crayon
Where you'll work An innovative startup crafting a superior experience for travellers. Their approach seamlessly blends top hotel standards with the flexibility of DIY travel. Combining hotel comforts with the cosiness of home, they offer all the essentials of a hotel alongside the freedom and individuality of a personal space. It's the ultimate travel experience - a fusion of luxury and comfort. With an exclusive selection of fully managed vacation rentals in Cape Town, including boutique hotels, aparthotels, villas, and serviced apartments, this is a dynamic team dedicated to making every guest's stay unforgettable, from beginning to end. How you'll role As a Client Success Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership management. It's a highly guest-focused role, placing great emphasis on guest satisfaction. What you'll do Reservation Management: Oversee and manage all reservation enquiries and bookings Ensure all bookings are recorded accurately and promptly Coordinate with the Revenue and Marketing teams to optimise reservations and revenue Team Leadership and Training: Lead and mentor the reservations team Provide regular training sessions to ensure the team is updated on the latest hotel offerings, promotions, and booking systems Revenue Management: Work closely with the Revenue Manager to establish room rates based on occupancy trends Collaborate with the marketing team to develop and implement promotions to increase bookings during off-peak times Guest Experience: Ensure that the reservations team provides outstanding guest service during the booking process Address guest concerns and feedback related to reservations promptly and professionally Systems and Processes: Manage the use and maintenance of reservations software and systems Continuously evaluate reservation procedures and identify opportunities for enhancement Implement efficient processes and workflows to streamline reservation operations, collaborating with cross-functional teams to ensure seamless implementation What you'll need Education in Hospitality Management, Business, or a related field Minimum of 3 years of experience in a customer service role, with at least 2 years in management Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to multitask and manage time effectively Detail-oriented and highly organised Guest-focused with a passion for service excellence Proactive, adaptable, and solution-oriented Ability to work in a high-pressure environment A team player with strong leadership qualities Proficiency in cloud-based project management and ticketing software Knowledge of Zoho Desk is advantageous but the ability to adapt to technology is just as good Salary R30,000 - R40,000 per month (negotiable based on experience) Apply HERE
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