A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Client Success Manager in Gauteng.

To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules.

Diploma / Grade 12
Up to 2 years supervisory or HR generalist experience
TES experience preferred
Own car and drivers license essential

PROCESS

Overall accountability for effective and efficient admin and payroll management;
Ensure that Client Success teams adhere to payroll procedures and deadlines;
Checking, verification and approval of pre-extract reports from Payroll;
Ensure correct job requisition is received from the Client;
Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre;
Establish a relationship with the Resource Centre;
Provide feedback to Resource Centre on candidates supplied;
Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures;
Ensure that Assignees are briefed regarding transport arrangements, address, times etc;
Arrange and control recruitment of assignees as back-up and or replacement staff when required according to contract requirements;
Responsible for reporting on daily fill rate to the client and Operations Executive;
Forecast and plan for peak and seasonal labour requirements;
Induction of employees;
Ensure that protective equipment and related documentation is issued;
Coordinate transportation for assignees and obtain approval from the client;
Ensure that pay slips are distributed to assignees;
Ensuring the integrity of data on the payroll system;
Compile and deliver accurate reports as per client requirements;
Ensure a complete record of all staff on site at all times;
Ensure that shifts are fully staffed as per client requirements;
Monitor and manage assignee time keeping;
Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance;
Responsible for the implementation and maintenance of client Service Level Agreements;

CUSTOMER

Establish and maintain relationships with key client management contacts;
Attend client meetings and conduct regular client visits;
Develop awareness of client future business needs, identify potential opportunities and communicate;

FINANCE

Responsible for ensuring on-time and accurate invoice delivery to clients;
Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved;
Analyse weekly stats per responsible client;

PEOPLE

Coach and mentor assignees;
Manage teams and disciplinary issues;
Manage disciplinary enquiries, CCMA cases, LR activities etc;
Escalate potential labour risks;
Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people;
Drive transformation within team;
Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported;
Ensure team members are appropriately trained and developed;
Responsible for arranging, controlling and overseeing the training of assignees.

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