Must have experience managing more than one store. Major Accountabilities:

Sales:

Manage sales plan for the store and set individual targets according to hours worked.
Drive sales to closure by asking questions and making appropriate product recommendations.
Monitor sales daily and help find solutions when sales decline.
Meet with the Site/Area Manager regularly to review sales and operational objectives.
Ensure staff have up-to-date information about procedures, sales, and return policies.
Authorise discounts with discretion.

People Management and Development:

Produce and manage work schedules to optimally staff the store according to peak trading times.
Organise and oversee the implementation of staff and casual training per company policies and procedures.
Engage in ongoing networking activities and potential Sales Consultant candidates in the shopping community to build a hiring-readiness pool from which to draw.
Assist with the recruitment, training, and development of high-quality Sales Consultants by providing clear, motivating, and constructive feedback promptly.
Organise and ensure accurate completion of all daily, weekly, and monthly paperwork.
Conduct weekly RTS meetings with staff to provide regular feedback on sales targets and address sales.
Monitor sales and keep staff motivated to meet sales targets.
Deal with minor disciplinary issues and issue warnings and acknowledgment of debt.
Develop, motivate, and lead staff ensuring teamwork and positive staff morale.
Manage staff performance consistently to meet KPIs and conduct performance appraisals according to company policy and procedure.
Ensure that staff know how to process different warranties on the POS system and check that they are doing it correctly.
Draw up training plans and facilitate staff training including onboarding of recruits.

Customer Service:

Actively demonstrate exceptional customer service and coach, develop, and guide the sales team to deliver the same.
Respond to all customer queries and complaints promptly.
Actively build customer relationships to ensure repeat business.
Repairs: Assess frames and make decisions on the right warranty procedure keeping customers informed of processing time.
Gain knowledge and understanding of fashion trends, retail trends, and competitor activity to provide the best possible customer experience.
Respond to all customer complaints in an effective, professional, and timely manner.

Stock Control:

Maintain inventory control and secured all merchandise according to plan.
Plan, implement, and monitor stock takes.
Respond to stock discrepancies or stock-related investigations as advised by Logistics.
Ensure daily stock count with each shift change.
Administer company procedures to minimize stock loss.
Investigate discrepancies and report to the Site/Area Manager.
Take disciplinary action (AOD, warning, etc.) where necessary.
Manage shrinkage levels to within the company's targeted ratio.
Ensure that all returns and IBTs are processed timeously, according to company policy and procedure.

Store Operations:

Manage store and stock presentation to standards:
Visual Merchandising.
Product and assortment guidelines.
Campaign set up.
General store appearance and cleanliness.
Ensure good housekeeping both inside and outside of the store.
Ensure sufficient cleaning products are available at all times.
Check that daily cash-up is carried out correctly and efficiently.
Oversee the stores finances: ensure control sheets are completed for every shift change and that banking is done daily.
Perform daily cash reconciliation checks.

Requirements: