Coffee Squad - Port Elizabeth
AVI Limited
The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering. The Coffee Squad will be the coffee quality champion at the customer forefront. They will be required to perform operator training, coffee assessment evaluations and basic maintenance at the customer premises, for a selected group of Ciro customers. The primary objective of the incumbent is improving in store visibility, delivering consistent in cup quality whilst improving coffee credentials as well as regular basic maintenance services to ensure maximum machine uptime which will yield higher throughput in sales. The position will be based in Port Elizabeth Line Manager: National Customer Service Team Leader. Key Performance Areas: Value added training visits and building credible coffee relationships Announce him/herself to management of establishment with explanation for purpose of the visit Ensure that the management of establishment is made aware of any coffee product related issues, training needs or equipment repairs Ensure the customer is aware that this service is a paid service and agrees to the invoice being issued before the training starts Ensure the customer is aware of any changes made, i.e. setting of grinders or operational guidance performed (still in line with guidelines set as per SLA if applicable) Ensure customers are using Ciro products Build sound business relations with the main objective to retain and build volume throughput Customer Specific Ciro CORE Evaluation, Training Register & ESO is completed Ensure that management of establishment signs off the following documents from visit:- Ciro CORE Evaluation ESO Job card with spares consumed Quote/invoice for the visit Ensure that the correct online documents are submitted and are comprehensively completed at every call as per the prescribed standard set by Key Accounts, Training and the Customer Escalate any findings to Ciro management as well as keeping the customer informed of any irregularities Ensure the In-Cup quality of the coffee is of the agreed standards Freshness test done on all Ciro products Test all products through equipment and completing taste testing, grammage testing and flowability Test all equipment to ensure it is mechanically, aesthetically and functionally acceptable Calibrating and or programming of equipment to ensure the right quality of coffee product is produced Assess the Staff at the Customer to ensure that the right procedures are followed when making coffee and related products, and that correct cleaning procedures are adhered to. Where appropriate, ensure compliance of quality standards defined by customer HQ and report irregularities to management of the establishment Perform Basic Preventative Maintenance of coffee equipment Perform Basic Preventative Maintenance as per service intervals defined within SLA or Coffee Squad Agreement. Ensure that the Maintenance activities is completed thoroughly and signed off by management of the establishment Ensure that the whole service kit of spares is consumed and that a Job Card is signed off by management of the establishment Assess the equipment on site and if major repair work is necessary, logging a repair call with the technical department Inform the Customer of any malicious damage Keep the business informed of potentials leads Be responsible for spares and tools Minimum Requirements: Experience: Experience in Training Art of Coffee extraction understanding through equipment variants Technical fault finding, service and repair Customer interaction experience Qualifications: Completed Matric certificate Technical Qualifications Coffee Equipment Coffee qualification Additional Requirements: Valid Driver’s license Minimum 2 years driving experience Availability to travel and stay overnight when necessary Interest in hospitality industry Strong interpersonal skills Fully vaccinated against Covid Competencies: Documenting facts Articulating information Embracing change Seizing business opportunities Meeting deadlines Attention to detail Planning and organizing Maintaining productivity
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