Collection Agent x 2 - based in Tygervalley - Bellville
Debt Collector x 2 Based in Tygervalley Temp until 21 December 2023 and then perm in January 2024 Experience required: Good people skills and the ability to engage professionally with distressed debtors. 2 Call Centre experience, Inbound and or Outbound . Debt Collections – negotiations. Worked with people telephonically or face to face. 3 years debt collecting experience. Job Requirements/Objectives: Work Predictive dialer to deliver quantity and most importantly quality. Target driven and highly competitive. Meet the minimum level of productivity standards on an hourly, daily, weekly, and monthly basis whilst maintaining high levels of quality. Achieve the required monthly team target. Prevent Legal Action. Educate debtor on consequences of non-payment. Continuously develop personal skill that will improve capability to add value to the business. Rehabilitate debtors by providing options and alternative solutions as instructed by our clients. Flexible in working hours. Multitask and navigate between different systems. Able to work from home if and when required. Accurate and comprehensive recording of all debtor interaction and matter events. Always maintain debtor information in a current state and adhere to protection of personal information. Clear and professional communication with all stakeholders. Strong adherence to reputation risk standards. Behavioural Competencies : Able to plan and organize effectively. Has a well-developed problem-solving capabilities Displays high energy levels. Ability to absorb pressure well. Ability to constructively manage conflict and disputes. Highly results and action oriented. Acts on own initiative without being prompted. Works well autonomously. Contributes within team. Ability to execute promptly and accurate at the same time. Ability to work in a disciplined manner and for long periods of time without interruption. Assertive personality. Integrity, loyal, punctual, trustworthy – no irregular absenteeism or late coming habits. Fast learner, adaptable to constant change. Able to handle different managerial styles and constructive criticism. Self-motivated. Professional always, adhere to dress code and company policies. Basic Salary Uncapped commission Hours of work: 07h45 - 16h00 NO WEEKEND WORK
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