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Community Manager (Digital Media) - Parkhurst

Seeking a Community Manager (Financial Journalism background) to reinvent the front of the funnel connection. In this role you will be required to manage and co-ordinate the front-line communication efforts including, content creation, PR, social communication, analytics, and more. If you are a tech-savvy professional with a passion for people and enthusiastic about social media and building brands, we would like to meet you. Our ideal candidate has strong communication skills and is passionate about engaging content that creates meaningful connections. Main Responsibilities/Outcomes Increase Reader consideration, engagement, and brand loyalty by developing strong connections with our digital audiences. Help build brand personality and subscriber trust. Support the front lines for consumer complaints. Respond to agreed comments and reader queries in a timely manner. Support in social media crisis management Monitor and report on online sentiment on a daily, weekly, and monthly basis. Assimilate feedback from online communities about our content or campaigns. Develop and implement content plans, in line with strategic objectives. Campaign ideation, working with the team to compile and deliver campaign ideas. Collaborate to develop and distribute engaging text, image and video content for social media. Work closely with analytics and community management teams to obtain community insights and trends, to develop strategic content. Providing insights and recommendations to monthly reports Give strategic direction through community insights, idea generation and trend analysis. Always-on monitoring of all owned and competitor social media platforms Actively researching and engaging on current affairs and hot topics, fuelling conversation to the benefit of the brand Long-term planning and digital ideas for achieving the business objectives of the brands. Active social and industry listening to identify opportunities for creative ideation, developing planned and unplanned/tactical content opportunities in line with the brands tone and creative direction. Participate in events to build community and boost brand awareness. Build online relationships with customers, potential customers, industry professionals and journalists. Skills, Attributes and Attitudes Exceptional verbal and written communication skills Good understanding of the South African Social Media Landscape. Ability to distil complex topics into easily understandable messaging. Creative writing skills Exceptional interpersonal skills Ability to create content. Empathy and adaptability Understanding of community etiquette and respect Ability to problem-solve when dealing with high pressure situations. Ability to identify and track relevant digital and social metrics. Qualifications and Experience Bachelor's degree or Diploma in Marketing or Journalism 3 Years' experience in online community management or 3 Years' exper https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzU1ODZfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid1147937&xid1554_5586 Apply Now
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