Consumer Service Administrator - South Africa
Employment Solutions
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer complaints, provide appropriate solutions and alternatives within the time limits; follow through to ensure resolution. Keep record of consumer interaction Booking-in repairs and sending the Agent's daily job card report Ensure that all the repair notes are captured Ensure the use of SMS function & sequence numbers. Ensure the use of Rate myself service. Ensure that credit is processed within required time frame. Manage & keep track of all the stock received & dispatched. Manage stock in the branch. Liase with the Agent daily regarding consumer and customer repairs Weekly reporting Make sure the branch office & repair cage is always neat & tidy. Matric Fluent in English Excellent communication and interpersonal skill Computer Literacy (MS Word, Excel, etc.) is essential. Be able to work independently, while maintaining a team view and attitude Consumer orientation and ability to adapt/respond to diverse types of characters. If you have not heard from us within 2 weeks, we regret you have been unsuccessful.
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