Do You Have What It Takes? Are you energetic and an innovative out of the box thinker? Do you have a great “can-do” attitude? Are you passionate about providing exceptional service and solutions that matter? Do you enjoy working in a high paced ever-changing environment? Our employees are the heartbeat of our business and are our top priority as we believe an empowered and engaged workforce enables the vision/ purpose of Altron FinTech. We would not achieve the success we do without their continued passion, dedication, and innovation. Through teamwork we co-create and collaborate to deliver value for our customers, partners and communities. We are inclusive and believe in the strength that lies in the diversity of our people. We are committed to providing meaningful and challenging work while growing our employees to achieve personal career growth and have fun doing it. As part of the Altron Group, we champion leadership that is ethical, visionary, inspiring and values based. Our Company Altron FinTech operates as a division of Altron, a market leader in the ICT sector. For over 50 years, Altron has been at the forefront of addressing society's challenges by delivering end-to-end technology solutions that have an impact on businesses and society, through innovation that matters. Altron FinTech operates within the financial technology space. Our lines of business complement each other in the provision of secure transaction solutions to our customers. Our solutions include debit order processing, payment and switching services, card personalisation and issuance, credit management software as well as debit and credit card payment solutions. In addition to this we also provide person-to-person payments and value-added services to the consumer market. The successful candidate will be responsible for effectively assisting customers over the phone with both general and specific inquiries, ensuring a consistent standard of service and compliance. They will troubleshoot issues related to our service offerings and provide accurate information by thoroughly understanding customer needs. Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent communication skills in both English and Mandarin are essential for this position. KEY RESPONSIBILITIES: Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails within Service Level Agreement Perform installation and training on products Log all interactions on internal system Assist with merchant queries telephically Assist with billing and settlement queries Assist with Sales leads/queries Assist with application queries Assist with general product queries Contact customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational Qualifications: Matric A / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements Working knowledge of Banking systems/industry advantageous Fluency in English and Mandarin is mandatory Other additional languages will be an advantage Strong oral and written communications skills. Organisational and prioritisation skills. Technology and system savvy. Numeracy skills. Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy. Ability to maintain supreme levels of ethical behaviour and confidentiality. Ability to identify opportunities for improvement Market Related Apply Now

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