Job title: Content Operations Management

Overall Job description:

Help make their clients become recognised as thought leaders and experts in their field across our fast-growing client base worldwide (UK, Europe, Asia, Middle East, North America).

A bit about their clients:

Their clients range across many sectors, with concentrations in fintech, software, and media agencies.
Their services include lead generation, brand awareness, lead nurturing, and employee advocacy.
Their older clients tend to focus on the former, sales-oriented objectives, and to be smaller businesses - but today they are focusing on larger organisations, pursuing the latter, marketing-oriented goals.

Responsibilities and Duties:

Content Operations Management

Determine client needs and build an actionable content strategy for the delivery team to act on, communicating actions and outcomes to the client
Plan, schedule and oversee client content-focused communication, build very strong relationships
Publish content on LinkedIn for clients where needed
Recognise client pain points and find solutions to resolve them
Help to identify any client who could be ‘at-risk’, put together a plan to retain them
Perform basic troubleshooting for clients, work with the delivery team on more complex challenges
Support clients who have a range of understanding of LinkedIn and who are not confident about their personal profiles being used by others
Maintain complete records of client interactions and actions in line with our project management and Asana guidelines and best practice
Must be a proactive problem solver who seeks ways to deliver maximum value to clients within company’s means - while also being process-oriented

Teamwork

Work with writers and Account Managers improve templates, messaging and posts
Work with internal client teams to ensure your clients achieve success, leading ad-hoc calls when required
Share best practice across departments, inputting into team group training
Recruiting, training, and managing the most suitable freelance writers for client needs - within budgetary constraints
Developing and improving processes for freelance writers
Line manage an intern, who will be responsible for admin and data collation

Knowledge

Understand, and help to develop the company positioning and messaging
Learn and grow within Digital Marketing, develop your LinkedIn skills
Develop expert knowledge of social selling, benefit from knowledge sharing across the business
Coach writers on LinkedIn best practice and produce internal training materials

Innovation

Support the development and implementation of advanced workflows to enhance content production, leveraging cutting-edge AI tools and methodologies for increased efficiency, quality, and profitability.
Embrace radical and innovative thinking to redefine content creation and distribution, ensuring our projects set industry standards.
Refine processes, ensuring they are scalable, cost-effective, and lead to tangible improvements in content output.
Foster a culture of continuous improvement, encouraging the team to experiment with novel approaches and technologies to drive content innovation.
Collaborate closely with cross-functional teams to understand content challenges and work with the team to develop AI-driven solutions that meet and exceed production goals.
Develop metrics and KPIs to measure the impact of new technologies and workflows on content quality, production speed, and return on investment.
Stay abreast of industry trends and technological advancements, applying insights to keep our content production strategies ahead of the curve.
Champion the integration of client and market feedback into the innovation process, ensuring our content solutions are aligned with audience needs and preferences.
Lead by example in adopting a proactive approach to problem-solving, demonstrating how leveraging AI and innovative processes can solve complex challenges in content production.

Essential Skills & Experience

Exceptional organisational and Project Management skills
Problem solving and proactivity
Fluent English spoken and written
Experience in various styles of B2B copywriting
Confident interviewer who can take comprehensive briefings and brief others in turn
Understanding of the principles of social selling
Confidence to work with business owners and experienced marketing professionals
Willing to challenge when required, confidence to communicate at C-Level
Negotiation skills to push back on clients in a professional manner when required
Strong attention to detail
Self-starter who anticipates customer challenges and addresses them

Desirable Skills & Experience

Experience in using LinkedIn for business purposes
Experience with CRM systems and project management systems - in particular Asana
Experience using AI for automation and content creation
Video editing and design experience with SaaS tools (eg Canva)

Location: South Africa based, remote work.

Salary: R40 000-R45 000

Starting date: As soon as possible.

Please apply online if you meet the above-mentioned requirements.

Please assume that your application was unsuccessful If you have not been contacted within 4 weeks.

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