Contract Manager - - Cape Town City Centre

Responsibilities

Operational management

Plan equipment and lay-out on site, as per the SLA agreement
Ensure that all sites have the correct stock, consumables and the company ordering, and handout procedure is followed
Management of equipment and vehicles on site. Plan maintenance or repairs where required and ensure that vehicles are not abused by staff
To be well informed regarding the agreed SLA of each client and siteand the requirements thereof
Oversee and ensure that all sites are clean, productive, and operational and the sorting is meeting the client diversion/recycling targets
Weekly site inspections, or more where required to be completed. Site inspection document to be completed on your company provided mobile application
Ensure all assets used by your sites are tagged and allocated to the correct asset registers
Management of third-party collectors for each site. In the event where a new collector is registered or recommended, the SHEQ vetting process must be followed to ensure legal compliance

Transport

Planning of cage and bin collections to adhere to site requirements
Liaise with the internal transport department as well as external service providers regarding the collection of recyclables as well as other materials such as general/hazardous and other waste types
Report any matters that require senior management intervention to the Senior Contract Manager or the Operations Manager

Client relations

Liaise with clients to ensure customer satisfaction
Meet with clients to address previous / new issues, provide feedback on improvements and reporting on aspects of interest
Provide feedback on monthly visit with the client on your site inspection reports
Assist with obtaining Net Promotor Scores from clients

Personnel management

Training of all staff on company SOP`s and site risk assessments
Work in conjunction with the HR department to employ staff in line with company procedures, and ensuring the staff appointed are in alignment with the SLA agreement for each client
Ensure that staff adhere to the company rules and regulations. Apply disciplinary action where required according to the Code of Conduct
Coordinate meetings between staff members and HR when performance related or other HR issues arise
Address staff grievances as per the grievance policy of the company
Weekly update of Secure Office payroll with working hours / days, absenteeism and leave, (in preparation for payroll) and ensure that all numbers are accurate and in line with timesheets. Timesheets to be submitted to the HR department after completion of payroll

Administration responsibility

Daily reports on: Absenteeism (complete the Secure Office attendance register) / concerns / relieve staff / IODs / damages / non-collections / complaints
Weekly reports on: Site visits / staff leave forms / IODs / operational feedback
Monthly reports on: Site profitability sheets
Month-end payroll duties: Ensure the site data is captured correctly by staff members and deliver the slips to the Data department where needed.
Submission of leave forms and supporting documents

SHEQ responsibilities

Ensure that all staff has the correct PPE
Ensue that staff is trained on the OHS regulations
Ensure that each site SHEQ files are complete, updated and on site
Ensure that all staff has been trained on site, according to the risks on the site (equipment, hazardous chemicals etc)

Requirements

Minimum Grade 12 (tertiary qualification is advantageous)
5 years working experience
Experience in the waste management or recycling industry
Code 8 drivers license
Computer literate
Passion for working with people
Desire to serve customer needs, do what is best for the team and to treat all employees with respect and dignity
Strong communication ability in English; knowledge of additional languages is advantageous
Ability to work independently while remaining true to company policies and procedures.
Sales and negotiation ability
Operational skill: establishing and managing operations at various client sites
A willingness to, at times, work on holidays / weekends / evenings if operations require it

Employment will be implemented in accordance with the Employment Equity Act.
Only Applicants being considered for the role will be contacted.

Closing date: 30th April 2024
Should you wish to apply, please follow the online application process

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