Contracts Manager - Durban
Tsebo Group
About Us As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. Reporting to the Managing Director, the Site Manager coordinates the provision of contractual and ad hoc security services to customers in accordance with legislation, PSIRA regulations, Company policies to ensure that the budgeted financial targets are achieved. Duties & Responsibilities You will be responsible for the following: National Key Point managing experience Retain clients by delivering customer service in accordance with SLAs Conduct formal minuted monthly customer meetings, including corrective actions as a result of items raised. Conduct regular service audits and implement corrective actions where there are gaps Resolve customer queries speedily Maintain an open communication with clients in line with the escalation procedure Manage the Security Operations in accordance with site specification & PSIRA standards Reduce unplanned absenteeism to ensure maximum site coverage Control overtime that is caused by unplanned absenteeism Prevent claims against the Company through regular assessment of customer risks Ensure that all services provided are invoiced accurately and that paid for on time Skills and Competencies Effective Organisation Analyse staff-turnover to ensure proper allocation of employees in line with contract/site requirements Effective management rosters and shift patterns in accordance with PRP Management of time & attendance (overtime, annual and sick leave) Supervision Provide for employee engagement platforms including parades attendance Conduct regular performance assessments and give corrective feedback on all subordinate employees Maintain discipline of employees in accordance with code of conduct and related legislation Deploy PSIRA registered officers at the sites Ensure that armed response under one’s supervision are certified in accordance with Regulation 21 Qualifications Grade 12 or equivalent Driver’s License PSIRA Grade A Post Matric qualification is an added advantage National Key Point
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