Controller Customer Service - Boksburg
SoluGrowth Ltd
Manage a shipment file from beginning to end following the work process flow. Assist with commercial activities to ensure that the business unit achieves maximum customer service and revenue KEY RESULT AREA PERFORMANCE STANDARDS/INDICATORS Operational Processes Booking Manage booking SI Submission SOB Invoicing Shipment release Status report Other responsibilities Ensure that shipping files are handled in accordance to the various process flows. Assist clients with any queries related to operations and documentary requirements needed to successfully facilitate a booking Check costing sheet from sales Make a booking with the preferred carrier Open a shipment file into Cargo Wise Send booking confirmations to customer Monitor booking placed, confirm cargo is on the ground and firm Monitoring stacks and empty releases. Cargo should be tracked up until stacked. SI / Packing list information is to be received from the client and submitted to the carrier Check draft bills prior to sending to customer and get draft confirmation from the customer · On vessel sailing check SOB details and confirm to customer Get release documentation from the customer Request for shipment release (OBL/Telex/Seaway bill) Raise Debtors invoice to client, cross check rate against costing sheet. Obtain invoices/costs from all the relevant service providers, ensuring that the invoices are checked against the costing sheet All invoices must be checked prior to being sent. It is your responsibility to ensure that a release (OBL/Telex/Seaway bill) is issued to the customer within 3 days of vessel sailing Ensure that customers are kept up to date on the progress of their shipments by sending them regular status reports (Tuesday / Friday) Shipping file balances to be done monthly in Cargowise. Completed files to be closed on Cargowise. Ensure that the highest level of customer service is given at all times and customer queries are dealt with timeously Ensure that your own work area is kept neat and tidy at all times. Ensure that you adhere to the guidelines set out in your employment contract (timekeeping, internet usage, dress code, etc.)
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