Coordinator Parow East - South Africa
The Foschini Group
JOB DESCRIPTION Key Responsibilities: Induction for new recruits Providing key data and metrics for monthly training reports for management forums Ensuring training encompasses compliance standards & legislative requirements and that agents are aware thereof and trained to adhere to and meet agreed quality benchmarks Coaching and reinforcement of theory and practical training Create and develop relevant, appropriate training material and assessments Ensuring that assessment reports are analysed & compiled timeously and accurately to provide feedback on individual trainees To ensure that company and department policies, procedures and compliance aspects are adhered to during training Monitoring and perform on-going evaluation of training quality and continue assessing effectiveness of training provided Ensuring design standards are defined, measured, analysed, improved and controlled for every learning intervention Delivering key training projects as they arise Managing all administration and training records Working closely with business to ensure delivery of best solutions to meet the business need Planning and managing workload in a flexible manner to meet deadlines Qualifications and Experience: Matric with any relevant tertiary qualifications in Human resources Minimum of 3 years' experience in within a contact centre environment, specifically focused on the financial services industry will be a major advantage Ideally the person will have had leadership experience in their past Ideally the individual will need to know relevant legislations and regulations - BCEA, Labour Relations, POPIA, TCF Skills: Creativity Working with and motivating people Presentation/Communication skills Computer Literate Analytical and strong numerical skills Behaviours: Builds Effective Teams - forms, develops and leads a group of individuals toward the achievement of a common team objective Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships Business Insight - applies market and business insights in order to drive organisational objectives Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act ABOUT US Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry. We're the designers, the makers, the shakers and the teams behind the scenes. Are you with us? ABOUT THE TEAM Our contact centres play a vital role in the success of our business. They are often the first point of contact for our customers. Our team members who work in this department are highly skilled and motivated to deliver outstanding service. They're knowledgeable about our products and services and are always ready to help solve any issues our customers might have. JOB DESCRIPTION Key Responsibilities: Induction for new recruits Providing key data and metrics for monthly training reports for management forums Ensuring training encompasses compliance standards & legislative requirements and that agents are aware thereof and trained to adhere to and meet agreed quality benchmarks Coaching and reinforcement of theory and practical training Create and develop relevant, appropriate training material and assessments Ensuring that assessment reports are analysed & compiled timeously and accurately to provide feedback on individual trainees To ensure that company and department policies, procedures and compliance aspects are adhered to during training Monitoring and perform on-going evaluation of training quality and continue assessing effectiveness of training provided Ensuring design standards are defined, measured, analysed, improved and controlled for every learning intervention Delivering key training projects as they arise Managing all administration and training records Working closely with business to ensure delivery of best solutions to meet the business need Planning and managing workload in a flexible manner to meet deadlines Qualifications and Experience: Matric with any relevant tertiary qualifications in Human resources Minimum of 3 years' experience in within a contact centre environment, specifically focused on the financial services industry will be a major advantage Ideally the person will have had leadership experience in their past Ideally the individual will need to know relevant legislations and regulations - BCEA, Labour Relations, POPIA, TCF Skills: Creativity Working with and motivating people Presentation/Communication skills Computer Literate Analytical and strong numerical skills Behaviours: Builds Effective Teams - forms, develops and leads a group of individuals toward the achievement of a common team objective Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships Business Insight - applies market and business insights in order to drive organisational objectives Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act ABOUT US Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry. We're the designers, the makers, the shakers and the teams behind the scenes. Are you with us? ABOUT THE TEAM Our contact centres play a vital role in the success of our business. They are often the first point of contact for our customers. Our team members who work in this department are highly skilled and motivated to deliver outstanding service. They're knowledgeable about our products and services and are always ready to help solve any issues our customers might have.
Apply Now
Facebook
WhatsappRelated Jobs
Intern Buyer Parow East - South Africa
The Foschini Group
...
Intern Administrator Parow East - South Africa
The Foschini Group
...
Finance Graduate Parow East - South Africa
The Foschini Group
...
Area Manager Parow East - South Africa
The Foschini Group
...
Intern Buyer Parow East - South Africa
The Foschini Group
...