Courier Customer Service Agent - Cape Town Region
Our client has an exciting position available for a Customer Service Agent to join the team on an ONGOING CONTRACT. This position is a work from home position. Qualifications & skill set required. • Matric (Essential) • Computer Literate • Telephone Etiquette • Customer Service Oriented (Dealing with Internal Customers) via the telephone • Some dispatching experience (If the person does not have dispatching experience but has strong interpersonal/customer service skills, training will then be given on the dispatching processes). Duties and Responsibilities. • Ensure ongoing communication and updating with shoppers and drivers to Client Satisfaction is maintained and driver is aware of any changes. • Ensure KPI and KPA expectations for allocated regions are met. • Monitoring of real-time deliveries and taking the appropriate action if needed. • Provide support and problem resolutions to drivers • Provide support to both, drivers, and customers. • Identify and resolve driver inquiries.
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