Credit Controller - Johannesburg
Qualifications:
Ensure that the following is done on a daily basis:
- Minimum Matric, but tertiary qualification or similar would be preferred
- Computer literate: Syspro and MS Office (Excel, Word)
- Min 3-5 years working experience in a similar role.
- Chain store/ FMCG and franchise experience ESSENTIAL
- Customer service experience.
- Must be able to deal with high volumes on a daily basis.
- Must be able to cope in a stressful environment.
- Must have experience in dealing with price queries.
Ensure that the following is done on a daily basis:
- Upload and approval for suspense release
- Ensuring new accounts are loaded, accompanied by the required paperwork
- Masterfile maintenance
- Maintaining various customer portals by ensuring correct paperwork is uploaded (invoices and statements)
- Manage credit control limits, terms and insured values
- Monitor "no terms" accounts, follow up and report any non-compliance.
- Credit management and set collection targets.
- Review age analysis and manage problematic accounts.
- Facilitate sending of statements and collection progression.
- Credit application approvals.
- Oversee insurance claims and understand all aspects and compliance with insurance company's policies and procedures.
- Credit guarantee submissions to be done timeously to ensure targets are achieved on Domestic and Export policy.
- Monitor default debtors.
- Monthly reporting and resolving queries.
- Meet with Sales Representatives on a weekly basis to highlight concerns on their respective Age Analysis, to assist with resolving queries on certain customers.
- Liaise with Branch Manager on a monthly basis to review the Age Analysis and highlight problematic accounts and concerns.
- Complete ISAs for all Equipment deals.
- Filing
- Establish and maintain good relationships with customers and their accounting staff relating to payment of monies owing to us.
- Investigation and resolution of queries.
- Various other ad hoc projects that may be required from time to time
- Excellent communication skills both verbal and written
- Solutions-driven, solid and dependable team player
- Adherence to strict deadlines
- Good time management skills and able to work to multiple deadlines concurrently
- Capacity to manage and maintain customer relationships
- High energy levels
- Disciplined and presentable
- Ability to work independently and be part of a team
- After hour work will be required from time to time
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