Credit Controller Cape Town - Cape Town Region
Vox Telecom
The purpose of this position is to positively impact cash flow and working capital by ensuring that the achievement of customer collection targets, essential to the profitability of the company, are met. This critical group of employees must be able to maintain a caring, efficient, knowledgeable, and effective interface with customers at all times, resolve customer queries and maximize cash collection across the board within credit terms to minimize disconnections. This important role must ensure that all credit control responsibilities and duties are carried out accurately and within set time limits, whilst providing a first class service to all our customers. The credit controller must manage overdue accounts, reduce the companies' risk, and minimize losses. Daily management of debts and collections – effective, systematic, and prompt follow up of outstanding debt. Debtor account reconciliations – rectifying of previously mishandled accounts Convert cash paying accounts to debit order thereby improving cash flow. Attend to all customer queries – internal staff & external clients by providing accurate advice on billing queries. Submit credit requests to Collections/Credit Control Manager for approval. Report to management on outstanding issues and inform them early of potential debtors' problems Co-ordinate & request authorisation from Collections/Credit Control Manager for suspension of arrear unpaid accounts In the event of bad debt, collate all relevant documentation for account hand over for legal recovery Record all account activity i.e., Client contact, inter-departmental inter-action etc. All administrative duties, including professional electronic communication with clients. Meet monthly and quarterly targets At least 2 years credit controller Telecommunication industry experience Preferably in a customer centric environment Market Related
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